A Support Plan provides you with a direct line to the people who created the software that your workflows rely on. These plans are designed to provide our customers with a high level of support service along with some additional benefits depending on how you customize your Plan.

A business that chooses to embrace a Support Plan will be provided with a series of benefits, including: prioritized access for support and technical queries via telephone and email, remote desktop assistance via the Internet, and Incremental Updates for your Halse software. In addition we will be constantly reviewing and looking to add extra value for Support Plan customers, a process we hope to intimately involve our customers with us as we both move forward.

There is only one type of Support Plan, but it can be used in many ways depending on the size of your business. Each Plan may be further enhanced for a nominal cost with the use of a Support Bolt-on, such as the Training Bolt-on that includes a bundled 1-hour web-training session and a single days training for two people at the Halse Training Centre.

Your business will need to be running the latest version of our software to be eligible for a Support Plan. This will allow you to benefit from the latest capabilities both in terms of augmented feature sets in the latest versions, and on an ongoing basis with the Incremental Updates included with a Support Plan.

Choosing to not enrol with a Support Plan means that Halse will not be able to assist you going into the future unless you opt to utilize the Single Incident Support option or take up a Support Plan in the future. The Single Incident Support is for those businesses that choose to pay for support on an hourly basis (minimum of 1hr), per incident. An incident may range from a phone call for some know-how assistance to alterations of your software to resolve an issue. This choice is entirely at your discretion.

A Support Plan provides you with all the access you need (within reason, conditions apply) to our technical staff to help you resolve your issues and also allows you to know and plan for the cost in advance with our set rates. However paying per incident (with Single Incident Support) is far more variable and works on a scaling charge that could actually increase your long-term costs.

The Incremental Updates are an inherent part of a Support Plan. If you are operating on older software but would like to benefit from the latest versions of software being consistently supported, we can help get you up to speed.

Actually that support has not been free. Halse have been enduring the cost of responding to these support queries and with an ever-increasing user base we are finding more businesses want to turn to us for help optimizing and getting the most from their workflows. So we are introducing a more formalized support service that will be funded directly from the various support packages we are starting to offer in September. The pricing of these packages is designed to only help cover the cost of operating the service rather than generate profit.

You can contact us with E-Mail at sales@halsys.co.uk or via telephone at +44 (0) 1737 229420 and we will be happy to assist you with an enrolment or receive your ideas and feedback on how to further develop these services. For any customers that choose to enrol with a Support Plan between the start of September and the end of December this year (2010) we will be an early-bird offer where your enrolment will last all the way until the end of the 2011, that means up to four bonus months at no extra cost.

Make the best of your day at the Halse Training Centre, where you can learn how to increase the productivity of your software in a comfortable and dedicated environment.

Experience multiple days at the dedicated Halse Training Centre. Your overnight stay at a local four star hotel is included (hotel includes bed and breakfast). Two days minimum.

Get up to speed from anywhere in the world with remote training. With this package you and any others that can fit around a screen can be walked through a training session whilst communicating in real time with the experienced Halse technician who conducts the session.